The below policy applies to all purchases made online at manningcartell.com.au. Please note that our in-store policy differs from our eBoutique Policy. For information regarding our in-store policy, please contact the boutique where you made your purchase.
Online returns must be sent to our head office address and will not be accepted in boutiques.
For orders made through our e-Boutique, we offer refunds or credit notes on all full priced purchases, when a Returns Confirmation number is granted, and the garment is returned to our head office within 14 days of the item being delivered. Refunds are not available for sale items; these transactions are eligible for an online credit note only.
CONDITIONS OF RETURNS
Items accepted for return must have been purchased from our Manning Cartell e-Boutique. All returns must be in their original, as-new condition with tags attached. Any garment(s) that have been worn, washed, damaged or altered will not be accepted.
HOW TO RETURN YOUR ITEM(S)
STEP ONE • Request a return online
If you are eligible for a return, click on the 'Request a return' link which can be found in the footer of our website. Please enter your email address and the order number of your purchase. Select the item(s) you would like to return and fill out the information required.
STEP TWO • Choose your return type
Select the type of return you would like based on your eligibility. Full priced items can receive a refund or an online credit note. Sale pieces are eligible for an online credit note only.
STEP THREE • Post your return parcel
Postage of online returns for change of mind purchases is to be covered by the customer. To purchase and print an Australia Post label from home, please click here
Alternatively you can send the parcel through another courier service of your choice. Please ensure the returns confirmation number you receive via email, along with your full name are at the front of your return parcel. Please send the order back to:
45-47 Meeks Rd
Marrickville, NSW 2204
STEP FOUR • Processing Return
Once your parcel is received at our Head Office, you will be notified via email. Returns are processed within two business days.
AFTERPAY AND ZIPPAY
For full priced items purchased using Afterpay or Zippay, given your item/s match our returns criteria above, your item will be eligible for refund or exchange. Please note you will be refunded the amount of your garment minus shipping costs and Afterpay/Zippay fees. For further information on this please contact us on (02) 9557 7277.
Items purchased on sale will not be eligible for a refund. These items are redeemable for an e-Boutique credit note only. Manning Cartell deems a sale item as any item that has been marked down permanently.
Items purchased on promotion, for a limited time only are eligible for a refund. Manning Cartell deems a promotional item to be a full priced item marked down for a limited time that will return to its original price after the promotional period ends. Manning Cartell reserves the right to select which items it deems as promotional. Manning Cartell reserves the right to exclude items from sale and/or remove products during the sale period.
Items listed as FINAL SALE are not eligible for a return, exchange or credit note, unless deemed faulty.
JEWELLERY AND SHOES
For health and safety reasons, we cannot accept returns or exchanges for jewellery.
Shoes that have sole markings or scratches, will not be accepted for a return. We suggest trying on shoes on soft surfaces such as carpet. Please ensure the shoes are returned in their original packaging (including the box).
Returns are usually completed within 24 hours of their receipt. During sale and busy periods, there may be a slight delay in the processing time.