Returns

EBOUTIQUE RETURNS

Please note that our in-store policy differs from our eBoutique Policy. Returns must be sent to our head office address and will not be accepted in boutiques. For information regarding our in-store policy, please contact the boutique where you made your purchase.

For online orders we accept refunds or exchanges on all full priced purchases when a Returns Authorisation number is granted and the garment is returned within 14 days of receipt. Please check our full returns policy for in-store returns.

For full priced items purchased using Afterpay or Zippay, given your item/s match our returns criteria below, your item will be eligible for refund or exchange. Please note you will be refunded the amount of your garment minus shipping costs and Afterpay fees. For further information on this please contact us.

All returns must be in their original, as-new condition with tags attached. Any garments that have been worn, washed, damaged or altered will not be accepted. For health and safety reasons, we can not accept returns or exchanges for earrings.

Refunds are not available for sale items, these transactions are eligible for exchange only, unless the item is deemed faulty.

To request a Return Authorisation Number, please contact us via the below methods:

email: customerrelations@manningcartell.com.au
or call: +61 2 9557 7277
 

 

Please send returns and exchanges to the below address with your completed returns form:

MANNING CARTELL

45-47 Meeks Rd

Marrickville, NSW 2204

Australia

 

SALE ITEMS & PROMOTIONAL ITEMS

Items purchased on sale will not be eligible for a refund, these are exchange only. 

Items purchased on promotion for a limited time only are eligible for a refund. Manning Cartell reserves the right to select which items it deems as promotional. 

FINAL SALE

Items listed as FINAL SALE are not eligible for return or exchange, unless deemed faulty. 

 

PROCESSING TIME

We will try to process returns as quickly as possible, however, please allow 5 working days for returns to be processed.