CAREER OPPORTUNITIES
WHO ARE WE
Giving the confidence to make meaningful memories.
MANNING CARTELL knows and loves women. Founded back in 2005 by three sisters, who wanted to challenge themselves to make considered, contemporary clothing, without compromise. Focused on creating relevant, non-conforming style that spotlights the individuality of our customers, we strive to create and celebrate memories that matter.
It’s our mission to make every moment special for our customers.
SYDNEY HQ
Production Manager
RESPONSiBILITIES
• Manage the end-to-end production processes for our collections including managing and developing our production calendar and liaising with all stakeholders throughout the process
• Planning and execution of the production critical path, for local and offshore production ensuring that plans can be delivered on time with profitable margins and exceptional quality
• Manage the pre-production process including setting up materials (fabric, lining, trims); and style (Bill of Material) costings into Harmony
• Work closely with the Design team to ensure the accuracy of the Bill of Material
• Manage our purchasing process including running materials reports; negotiating price and delivery with our suppliers; raising purchase orders; following orders through to delivery; liaising with freight forwarders on arranging the most cost-effective freight; and receiving materials and offshore styles into Harmony
• Plan and execute pattern, cutting and production schedules ensuring stakeholders are communicated with to achieve planned critical paths
• Manage the allocation of markers and distribution of the production making schedule to each maker.
• Work closely with Merchandise Planner to sign off production quantities
• Raise manufacturing orders; issue materials and trims; and receive each stage of production into Harmony
• Stocktake of fabrics after cutting process to ensure accurate fabric usage and margins
• Participate in weekly meetings and play an active role in cross-department collaboration and critical path updates
• Work closely with suppliers and makers to ensure the highest standards of quality are achieved
• Oversee and manage Despatch Co-ordinator
• Oversee and support the quality assurance process of all production deliveries
ABOUT YOU
• Minimum 3 years’ experience in local and offshore production
• Ability to work autonomously and in a team, manage multiple tasks, prioritise effectively, and meet tight deadlines
• Strong organisational skills with exceptional attention to detail
• Advanced Excel skills and experience with Harmony ERP system ideal
• Good technical garment and fabric knowledge
To apply for this role please email your application to careers@manningcartell.com.au
SYDNEY HQ
Customer Service & Fulfilment Coordinator
RESPONSIBILITIES
• First point of contact for all customer queries via phone, live-chat, email, and any other channels. Provide support to resolve any customer issues and queries and build rapport with new and existing customers through personal and efficient customer service
• Manage the online relationship with stores. Effectively communicating store fulfilment requirements for online orders and direct to consumer order requests.
• Execute the fulfilment of all online and marketplace orders ensuring parcels are packaged according to brand guidelines and garments are checked for quality
• Process all online and marketplace returns and exchanges
• Weekly management of stock balances - including and not limited to working up with boutiques.
• Deliver all assigned projects
ABOUT YOU
• Genuine passion for Customer Service/ Customer Relationship Management
• Excellent conflict resolutions skills
• Strong operational skills
• Excellent written and verbal communication
• 1-3+ years’ Management experience in Customer Service/ Retail Industry preferred
• Experience in Online Fulfillment, Warehouse Despatch or Back of House Management desired
To apply for this role please email your application to careers@manningcartell.com.au