Shipping

SHIPPING 

Please note, due to the current COVID-19 Crisis, we are experiencing delays in our standard shipping times and Australia Post have suspended next day express delivery for the current time period as of 24 April 2020. We appreciate your understanding and recommend purchasing our express shipping option if your order is urgent. 

POSTAGE COSTS & DELIVERY TIMES

We will ship your item to you as quickly as possible, though please note there may be delays during peak sale periods. Generally, orders placed before 10am will ship that afternoon. 

DOMESTIC 

Standard $10.00 (or free with orders over $299)
3 - 7 business days 

Express $15.00
1 - 3 business days

Same Day Delivery $25.00
Manning Cartell offer same day delivery in certain regions of Australia for orders placed before 2pm AEST, Monday to Friday. If your order is eligible for same day delivery, this service will automatically show up as an option at the check out page. Same Day Delivery has a flat rate fee of $25.00. Your parcel will be delivered between 9am-5pm the same business day. To arrange this service or to find out more information, please call (02) 9557 7277.

Click and Collect
Manning Cartell offer a Click and Collect service which allows you to order online and pick up your purchase from a Manning Cartell boutique (Please note our Boutiques are located in Sydney, Melbourne and Perth). If your order is eligible for Click and Collect, this service will automatically show up as an option at the check out page. Our customer care team will send you a 'Ready for Collection' email when your order is ready to be collected. Please refer to our Boutiques Page for our store trading hours.

Please be aware, Manning Cartell cannot be held liable for delays in shipping.

INTERNATIONAL 

Shipping fee - $40.00

All International orders are shipped with our service partner, DHL. Estimated delivery timeline for DHL is 3-5 days.

CUSTOMS & IMPORT DUTY FEES

Orders shipped internationally may be subject to Customs and import duty fees in the destination country. Manning Cartell is not responsible for duties and taxes on international orders. Please contact your local customs office to confirm fees and information regarding import taxes prior to placing an order. 

If you have any questions regarding international orders, please contact customerrelations@manningcartell.com.au.

Please note, online orders are not processed on Australian Public Holidays or over the weekends.

FRAUDULENT ORDERS

We reserve the right to cancel or temporarily hold an order in the circumstance that we have sufficient grounds to believe that the order is fraudulent or has fraudulent characteristics. In such instances, we will attempt to make contact to the buyer using the email address and/or number provided at the time of the booking and request that a proof of identity be provided before releasing your order. In the event we are not able to make contact, or the information provided is not satisfactory, Manning Cartell have the right to cancel your order without notification.