The below policy applies to all purchases made online at manningcartell.com.au. Please note that our in-store policy differs from our eBoutique Policy. For information regarding our in-store policy, please read the in store purchase terms below or contact the boutique where you made your purchase. Unfortunately we cannot accept returns from other third party stores or third party online stores that stock MANNING CARTELL, as we operate as separate entities.
We have extended our return timeframe to 30 days. Online returns must be sent to our head office address and will not be accepted in boutiques for a refund. Items can be exchanged for an item of equal or greater value in our boutiques within 30 days of receiving your order.
Afterpay & Zippay returns will be processed as per the below criteria. Please note you will be refunded to the original payment method the balance paid minus shipping costs and fees. A 4% fee is charged on Afterpay & Zippay refunds only.
MANNING CARTELL will cover the return postage cost for Australian online orders where an exchange is requested. MANNING CARTELL does not cover the cost of returns where a refund or credit note is requested.
International orders that have unpaid duties or taxes will be deducted from the refund amount.
Please note that MANNING CARTELL does not cover return shipping costs for change of mind returns. Any items received as 'Return to Sender’ will have the shipping cost deducted from the refund total.
FULL PRICE ITEMS:
We offer refunds, credit notes and exchanges for full priced products provided the garment is unworn, unwashed and has all original tags and packaging still intact.
Items purchased on sale will not be eligible for a refund if you have simply changed your mind. All items listed in the Sale category are eligible for an online credit note only. MANNING CARTELL deems a sale item as any item that has been marked down permanently.
Items purchased on promotion are eligible for a refund. MANNING CARTELL deems a promotional item to be a full priced item marked down for a limited time that will return to its original price after the promotional period ends. MANNING CARTELL reserves the right to select which items it deems as promotional. MANNING CARTELL reserves the right to exclude items from sale and/or remove products during the sale period.
No refunds/ exchanges will be given for change of mind. Items purchased on FINAL SALE will only be accepted if they are faulty.
JEWELLERY AND FOOTWEAR:
- For health and safety reasons, we cannot accept returns on earrings.
- Shoes must not have markings or scratches on the soles. We suggest trying on shoes on soft surfaces such as carpet.
STORE RETURN POLICY:
Items purchased in store are valid for an exchange or credit note on goods within 7 days with a proof of purchase. Lay-by cancellations will incur a fee for the amount of the deposit. We are not liable for any damage to garments due to dry cleaning. Please choose your dry cleaners carefully.
HOW TO MAKE A RETURN:
1. Request a return online
If you are eligible for a return, click on the 'Request a return' link which can be found in the footer of our website. Please enter your email address and the order number of your purchase. Select the item(s) you would like to return and fill out the information required.
2. Choose your return type
Select the type of return you would like based on your eligibility. Full priced items can receive a refund or an online credit note. Sale pieces are eligible for an online credit note only.
3. Post your return parcel
Postage of online returns for change of mind purchases is to be covered by the customer. To purchase and print an Australia Post label from home, please click here.
Alternatively you can send the parcel through another courier service of your choice. Please ensure the returns confirmation number you receive via email, along with your full name are at the front of your return parcel. Please send the order back to:
45-47 Meeks Road
Marrickville, NSW 2204
4. Processing your return
Once your parcel is received at our Head Office, you will be notified via email. Returns are typically processed within two business days.