CAREER OPPORTUNITIES
WHO ARE WE
Giving the confidence to make meaningful memories.
MANNING CARTELL knows and loves women. Founded back in 2005 by three sisters, who wanted to challenge themselves to make considered, contemporary clothing, without compromise. Focused on creating relevant, non-conforming style that spotlights the individuality of our customers, we strive to create and celebrate memories that matter.
It’s our mission to make every moment special for our customers.
SYDNEY HQ
Production Manager
We are excited to share that MANNING CARTELL has an opportunity for an experienced Production Manager to join our team in Marrickville, Sydney.
RESPONSABILITIES
• Manage the end-to-end production processes for our collections including managing and developing our production calendar and liaising with all stakeholders throughout the process
• Planning and execution of the production critical path, for local and offshore production ensuring that plans can be delivered on time with profitable margins and exceptional quality
• Manage the pre-production process including setting up materials (fabric, lining, trims); and style (Bill of Material) costings into Harmony
• Work closely with the Design team to ensure the accuracy of the Bill of Material
• Manage our purchasing process including running materials reports; negotiating price and delivery with our suppliers; raising purchase orders; following orders through to delivery; liaising with freight forwarders on arranging the most cost-effective freight; and receiving materials and offshore styles into Harmony
• Plan and execute pattern, cutting and production schedules ensuring stakeholders are communicated with to achieve planned critical paths
• Manage the allocation of markers and distribution of the production making schedule to each maker.
• Work closely with Merchandise Planner to sign off production quantities
• Raise manufacturing orders; issue materials and trims; and receive each stage of production into Harmony
• Stocktake of fabrics after cutting process to ensure accurate fabric usage and margins
• Participate in weekly meetings and play an active role in cross-department collaboration and critical path updates
• Work closely with suppliers and makers to ensure the highest standards of quality are achieved
• Oversee and manage Despatch Co-ordinator
• Oversee and support the quality assurance process of all production deliveries
ABOUT YOU
• Minimum 3 years’ experience in local and offshore production
• Ability to work autonomously and in a team, manage multiple tasks, prioritise effectively, and meet tight deadlines
• Strong organisational skills with exceptional attention to detail
• Advanced Excel skills and experience with Harmony ERP system ideal
• Good technical garment and fabric knowledge
WHY WORK FOR US?
• Work for an Australian family-owned business
• Generous staff discount and incentives
• Amazing company culture
• Career growth and development opportunities
SYDNEY HQ
Customer Service Manager
Our Customer Service Manager will be the face of our online Manning Cartell experience. They will be responsible for timely and thoughtful communication to all online queries, as well as building on our new and existing online customer base.
Reporting to the National Retail Manager, our ideal candidate lives and breathes customer satisfaction – having a genuine passion for building and maintaining customer relationships and owning our online communication platforms. They will manage and execute all online fulfillment, returns and exchanges, as well as manage the upkeep of warehouse stock maintenance and operations.
Working closely with key stakeholders, the ideal candidate will deliver a world class digital customer experience. They will look to improve our online communication and fulfillment processes, and to expand MANNING CARTELL's digital customer relationship potential.
RESPONSIBILITIES
Customer Experience
• Build new and deepen existing customer relationships by offering personalised online service and genuine care.
• Be the first point of contact for all customer queries via phone, live-chat, email and all relevant channels.
• Resolve any customer escalation issues and queries in a timely manner.
• Keep our customer front of mind and look to elevate their experiences with our brand wherever possible.
• Constantly review customer feedback and provide strategical solutions to improve the customer experience
• Act as a MANNING CARTELL brand ambassador in all areas with professionalism and poise.
• Maintain awareness and understanding of our business’s purpose, vision and direction and strive to support these initiatives.
Operations
• Manage the fulfilment of all online and marketplace orders within 24 hours, ensuring parcels are packaged according to brand guidelines including quality control checks on garments.
• Process all online and marketplace returns and exchanges within 48 hours.
• Weekly Management of stock balances in the Warehouse – including liaising with stores for consolidation and transfer requests.
• Identify and action changes in operational processes to increase overall efficiency and cost reduction.
• Support the Despatch Coordinator with stock management and the upkeep of the warehouse.
• Deliver all assigned projects in an efficient and timely manner.
ABOUT YOU
• Genuine passion for Customer Service/ Customer Relationship Management
• Excellent conflict resolutions skills
• Strong operational skills
• Excellent written and verbal communication
• 1-3+ years’ Management experience in Customer Service/ Retail Industry preferred
• Experience in Online Fulfillment, Warehouse Despatch or Back of House Management desired
WHY WORK FOR US?
• Work for an Australian family owned business
• Generous staff discount and incentives
• Amazing company culture
• Career growth and development opportunities
To apply for this role please email your application to careers@manningcartell.com.au
Only successful applicants will be contacted
Macquarie, SYDNEY
CASUAL RETAIL ASSISTANT
We have an exciting opportunity for full time and casual seasonal team members to join on new Macquarie MANNING CARTELL location. You will be the face of the brand, delivering the highest standards of customer service by utilising strategic selling techniques, product expertise and follow up methods to build on new and maintain existing customer relationships.
You have a genuine passion for executing customer service initiatives and working as a team to achieve sales targets, creating a warm and welcoming atmosphere and offering personalised styling advice to help our customers create meaningful memories.
This role is available for immediate start.
RESPONSIBILITIES
• Keep our customer front of mind and look to elevate their experiences with our brand wherever possible.
• Act as a MANNING CARTELL brand ambassador in all areas with professionalism and poise.
• Maintain awareness and understanding of our business’s purpose, vision and direction and strive to support these initiatives.
ABOUT YOU
• A welcoming and approachable nature
• Genuine passion for customer service and building on customer relationships
• Proven experience in understanding and achieving sales targets
• Previous experience in a customer service environment with retail luxury or Australian designer experience highly desired
• Excellent written and verbal communication
WHY WORK FOR US?
• Work for an Australian family owned business
• Generous staff discount and incentives including wardrobe allowances
• Amazing company culture
• Career growth and development opportunities
To apply for this role please email your application to careers@manningcartell.com.au
Only successful applicants will be contacted
SYDNEY AND MELBOURNE
Assistant Store Managers
Our Assistant Store Managers are part of the foundation of our business and support the key to our success. Combining their commercial and operational acumen with their growth mindset, our Assistant Managers support with delivering on our vision and strategic direction by driving sales growth, maximising profitability and empowering our customers and our teams with the confidence to make meaningful memories. Reporting to the Store Manager, our ideal candidates will help to lead and cultivate a warm and friendly environment for our customers. You will also support with coaching, mentoring, and delivering on the Manning Cartell Vision.
RESPONSIBILITIES
• Bring our customers’ experiences with us to life, making every moment special
• Create a positive and high performing team culture through communication, motivation, and inspiration
• Motivate your team to achieve or exceed company targets by developing their skills, product expertise and customer experience techniques
• Manage VIP customer engagement, nurturing existing VIP clientele and generating new business instore and in our luxury personal styling suite
• Support with managing and leading the team by providing regular feedback, recognising both talent and areas to develop further
WHY WORK FOR US?
• Generous & competitive salary package
• Incredible bonuses, commission structure, seasonal wardrobe allowance and employee discounts
• Flagship locations with soon to launch Personal Shopping Space
• Iconic AU designer family business
To apply for this role please email your application to careers@manningcartell.com.au
Only successful applicants will be contacted