DELIVERY TIMES

We will ship your item to you as quickly as possible, though please note there may be delays during peak sale periods. Generally, orders placed before 10am will ship that afternoon. Please be aware, MANNING CARTELL cannot be held liable for delays in shipping. MANNING CARTELL does not ship to P.O Boxes.

Please note there may be delays due to lockdown restrictions across the country, we aim to ship out your items as quickly as possible whilst keeping our staff safe.

Please see below the postage costs specific for your country.

AUSTRALIA & NEW ZEALAND

AUSTRALIA

Complimentary shipping on orders $299 and over.

Standard $10.00 • 3 - 7 business days

Express $15.00 • 1 - 3 business days


NEW ZEALAND

Complimentary shipping on orders $299 and over.

For all orders under $299, Flate rate shipping fee $40 • 3 - 5 business days

All international orders are shipped with our service partner, DHL.


SAME DAY DELIVERY

Fee • $25.00

MANNING CARTELL offer same day delivery in certain regions of Australia for orders placed before 1pm AEST, Monday to Friday. If your order is eligible for same day delivery, this service will automatically show up as an option at the check out page. Same Day Delivery has a flat rate fee of $25.00. Your parcel will be delivered between 9am-5pm the same business day. To arrange this service or to find out more information, please call (02) 9557 7277.



CLICK & COLLECT

MANNING CARTELL offer a Click and Collect service which allows you to order online and pick up your purchase from a MANNING CARTELL boutique (Please note our Boutiques are located in Sydney, Melbourne and Perth). If your order is eligible for Click and Collect, this service will automatically show up as an option at the check out page. Our customer care team will send you a ‘Ready for Collection’ email when your order is ready to be collected. Please refer to our Boutiques Page for our store trading hours.

INTERNATIONAL

Shipping fee • $40.00

All International orders are shipped with our service partner, DHL. Estimated delivery timeline for DHL is 3-5 days.




CUSTOMS & IMPORT DUTY FEES

Orders shipped internationally may be subject to Customs and import duty fees in the destination country. MANNING CARTELL is not responsible for duties and taxes on international orders. Please contact your local customs office to confirm fees and information regarding import taxes prior to placing an order. If you have any questions regarding international orders, please contact customerrelations@manningcartell.com.au. Please note, online orders are not processed on Australian Public Holidays or over the weekends.


FRAUDULENT ORDERS

We reserve the right to cancel or temporarily hold an order in the circumstance that we have sufficient grounds to believe that the order is fraudulent or has fraudulent characteristics. In such instances, we will attempt to make contact to the buyer using the email address and/or number provided at the time of the booking and request that a proof of identity be provided before releasing your order. In the event we are not able to make contact, or the information provided is not satisfactory, MANNING CARTELL have the right to cancel your order without notification.

PACKAGING

As a company we are taking steps to reduce our ecological footprint as a business and all orders both online and at our Boutiques will be wrapped in sustainable packaging. Our new packaging is made from 50% post consumer waste and the other 50% consists of soy based inks & non solvent water based adhesive glue. 100% biodegradable, compostable and recyclable.

If you would like gift wrapping please email customerrelations@manningcartell.com.au with your order number.