Your 10% off code for your first purchase may have slipped into your junk mail, if you still can’t find it, email customerrelations@manningcartell.com.au who can help you locate it.

We offer refunds and exchanges on full priced products within 14 days of receiving your order. Sale items are valid for an online credit only. Garments need to be in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted. To view our full Terms & Conditions click here.

When requesting a return, make sure to use the confirmation number received via email at the time of your order, this should be a 5-digit number starting with #.

Orders are packed from our warehouse and our boutiques across Australia. Sometimes we pack things separately and they may arrive at a later date. If you are having any trouble locating the packages or finding their tracking details, please email customerrelations@manningcartell.com.au.

We’re so sorry you received an item that isn’t in perfect condition. Please email customerrelations@manningcartell.com.au with your order number and an image that outlines the fault so that we can provide you with a suitable solution.

When a purchase is made through Zippy & Afterpay fees are considered. These fees account to 4% of your returned item/s. These fees are then deducted from your refund. For more information on the fees email customerrelations@manningcartell.com.au or read our full Returns Policy. 

Online orders can be exchanged in store for an item of equal or more value, however boutiques are not able to refund an online order. To request a refund for an online order, head over to request a return.

Unfortunately, online store credits or gift cards can only be redeemed on our website. Store credit or gift cards purchased via our retail stores can only be redeemed in store at this time.

MANNING CARTELL will cover the return postage cost for Australian online orders where an exchange or credit note is requested. MANNING CARTELL does not cover the cost of returns where a refund is requested. For more details on returns click here. 

Yes, sale pieces can be exchanged or returned for an E-Boutique credit which is valid for 3 months from date of issue, please note this is an online credit only and cannot be used in-store.

Please refer to the size guide on each individual product, here you will find the garment measurements for each item. If you require further styling and size advice, please contact

customerrelations@manningcartell.com.au. Alternatively, you can use the WAIR sizing tool available on any product page or call (02) 9557 7277 or book a styling appointment over voice call or video chat.

Yes! We offer free shipping* for all Australian orders. To view all our domestic and international shipping rates click here.