Your cart

Your cart is empty

SHIPPING & DELIVERY

Delivery Times

We will ship your item to you as quickly as 2 business days. During a sales/promotional period, please allow an additional 2 business days for your order to be processed and fulfilled.
Be aware, MANNING CARTELL cannot be held liable for delays in shipping made by Couriers. MANNING CARTELL does not ship to P.O Boxes. Please see below the postage costs specific for your country.

Australia

Please note all standard and express domestic orders are processed via Auspost and will require signature on delivery.


Standard • Complimentary for orders over $399 • 2 - 5 business days arrival
Standard (Under $399) • $10.00 • 2 - 5 business days arrival
Express • $15.00 • 1 - 3 business days arrival


*Timings can vary for WA and NT.

Click & Collect

MANNING CARTELL offer a Click and Collect service which allows you to order online and pick up your purchase from a MANNING CARTELL boutique (Please note our Boutiques are located in Sydney, Melbourne and Perth). If your order is eligible for Click and Collect, this service will automatically show up as an option at the check out page. Our customer care team will send you a ‘Ready for Collection’ email when your order is ready to be collected. Please refer to our Boutiques Page for our store trading hours.

Same Day Delivery

Fee • $25.00


MANNING CARTELL offer same day delivery in certain regions of Australia for orders placed before 12pm AEST, Monday to Friday, excluding public holidays. If your order is eligible for same day delivery, this service will automatically show up as an option at the check out page. Same Day Delivery has a flat rate fee of $25.00. Your parcel will be delivered between 9am-5pm the same business day. To arrange this service or to find out more information, please call (02) 9557 7277.

international

All international orders are shipped Express with our service partner, DHL Express. Please refer to

New Zealand

Complimentary Express shipping for all orders over $500AUD


Flat rate shipping fee $39AUD for orders under $500AUD


• 3 - 5 business days.

United States

Complimentary Express shipping for all orders over $500AUD

Flat rate shipping fee $39AUD for orders under $500AUD

• 3 - 5 business days.

International

Shipping fee • $40.00

• 3 - 5 business days.

cUSTOMS & IMPORT DUTY FEES

Orders shipped internationally may be subject to customs and import duty fees in the destination country.

MANNING CARTELL is not responsible for duties and taxes on international orders. Please contact your local customs office to confirm fees and information regarding import taxes prior to placing an order.


If you select to pay duties at checkout, orders are shipped on a Delivery Duty Paid (DDP) basis, meaning you won't incur these fees upon your order's arrival in your country.
Taxes and duties are calculated based on the items ordered, your shipment destination, and the total value of your purchase. These charges are added to your order total during checkout. The charges are determined by your local customs authority and include:

- The sales tax applied by your country for purchases from Australia.
- Duties charged for processing by your country.

Please note, MANNING CARTELL does not refund prepaid taxes and duties paid at checkout. If you have any questions regarding international orders, please contact customerrelations@manningcartell.com.au.


Please note, online orders are not processed on Australian Public Holidays or over the weekends.

CANCELLATIONS

All requests for order cancellations must be made via a direct call to our Customer Relations team within 8 hours of making the purchase. If you purchased from overseas, please email us at customerrelations@manningcartell.com.au with "Cancel Order" in your subject line.

FRAUDULENT ORDERS

We reserve the right to cancel or temporarily hold an order in the circumstance that we have sufficient grounds to believe that the order is fraudulent or has fraudulent characteristics. In such instances, we will attempt to make contact to the buyer using the email address and/or number provided at the time of the booking and request that a proof of identity be provided before releasing your order. In the event we are not able to make contact, or the information provided is not satisfactory, MANNING CARTELL have the right to cancel your order without notification.

PACKAGING

As a company we are taking steps to reduce our ecological footprint as a business and all orders both online and at our Boutiques will be wrapped in sustainable packaging. Our new packaging is made from 50% post consumer waste and the other 50% consists of soy based inks & non solvent water based adhesive glue. 100% biodegradable, compostable and recyclable.

If you would like gift wrapping please email customerrelations@manningcartell.com.au with your order number.